Refund policy

Refund Policy

Satisfaction Guarantee
We are confident you will love every Nanavibe premium eco-friendly phone case. If you are dissatisfied due to product defects or damage during shipping, you may request a refund or exchange within 30 days of receipt.

Eligibility for Refunds

• Products must be in resalable condition, unused, with all accessories intact

• Original packaging should be maintained

• Customised or personalised products are non-refundable

How to Request a Refund
Submit your refund request via email to info@nanavibecase.com, including your order number and photos detailing the issue. Once approved, refunds will be processed within 7 business days via the original payment method.

Return Shipping Costs
Return shipping costs are the buyer’s responsibility unless the return is due to a quality defect or shipping damage.